Frequently Asked Questions
Everything you need to know about our timeless wardrobe essentials and home decor.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can also log into your account on our website to view your order history and real-time shipping updates.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items within 30 days of the delivery date. Please note that items marked as Final Sale are not eligible for return or exchange.
How do I care for my Jenni Kayne knits?
To maintain the quality of our cashmere and wool blends, we recommend professional dry cleaning or hand washing in cold water with a gentle detergent and laying flat to dry.
Do you offer international shipping?
Yes, we ship to most international destinations. Shipping rates and delivery timelines are calculated at checkout based on your specific location and the weight of your order.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to make a change, please contact our customer service team within one hour of placing your order, and we will do our best to accommodate you.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments through Affirm or Afterpay.